How do you deliver a surprise to a hotel without a room number?

You don't need one: we coordinate with the concierge using the guest's name as it appears on the reservation. The hotel takes it to the room or hands it at reception.

Which Riviera Maya hotels do you deliver to?

Practically all hotels in Cancún, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal, Bahía Príncipe and Tulum — including Costa Mujeres and Playa Mujeres all-inclusives.

Can I pay from outside Mexico?

Yes: international card or PayPal on the site, in any language. Web orders come in 24/7 and we confirm via WhatsApp.

What if the guest isn't at the hotel at delivery time?

We leave it coordinated with the concierge to receive it on their behalf, and we confirm to you with a delivery photo.

How it works

How to send a surprise to a hotel or resort in the Riviera Maya

Equipo LovelyShop · 2026-06-04

Is your favorite person on vacation in the Riviera Maya? You can surprise them at their hotel or resort without being there. Here's how easy it is.

What details we need

The name of the hotel or villa, the name of the recipient and, if you have it, the room or reservation number. With that we coordinate everything.

How we get into a gated resort

At resorts and villas we coordinate with the front desk or concierge. If there's a security gate, we provide the order details so they let us in.

The perfect moment

We choose the ideal time with you: a surprise breakfast at wake-up, a detail at check-in or an afternoon celebration. We deliver the same day. If you're sending from another city or country, the Regalo La Distancia No es Impedimento ($1,290 MXN) was created exactly for that; for resort surprises, see our surprise breakfasts in Cancún's Hotel Zone.

See Regalo La Distancia No es Impedimento — $1,290 MXN

Surprise breakfasts in Cancún's Hotel Zone

Tell us the hotel and the date on WhatsApp; we'll bring the surprise. WhatsApp +52 984 183 7897.