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Frequently Asked Questions

How do I confirm this order?

Click "Order via WhatsApp" on the product page. You'll get a pre-filled message with the product name. We'll confirm the details and payment within minutes.

Can I customize this product?

Yes. You can adjust the size, color, message, and contents. Just tell us what changes you'd like before confirming the order.

Is the price shown final?

The price covers the product plus delivery within the standard zone. Extensive personalization or premium products may change the price (we'll let you know first).

Can I add it to my cart and keep browsing?

Yes. The "Add to cart" button saves the product so you can keep exploring. There's also a wishlist to save items for later.

Is this product always in stock?

Most are. Products with specific flowers or seasonal decor may need an extra 24–48 hours. We'll confirm when you place your order.

How long until this product arrives?

If you order before 6 PM, we deliver the next day starting at 6 AM. For same-day express delivery, message us on WhatsApp.

Can I send it to an address other than my own?

Absolutely! That's the whole point of a surprise gift. Just tell us who it's for and where, and we'll take care of the rest.

Are the measurements shown exact?

Yes. The dimensions (cm/in) are the real measurements. A 5–10% variation is normal for handmade products, given their handcrafted nature.