Contact

Overview

Place your order or get your questions answered on WhatsApp at +52 984 183 7897 or on Instagram @lovelyshop.regalos. We take orders for gifts and surprise breakfasts delivered across the Riviera Maya and the State of Mexico every day.

Frequently Asked Questions

What's the main WhatsApp number?

+52 984 183 7897. We're available Monday to Saturday 8:00 AM–8:00 PM and Sundays 10:00 AM–4:00 PM. Average response time: 5 minutes.

Do you have a landline?

Yes. +52 1 984 188 5893 with voicemail. For sales and immediate help, we recommend WhatsApp since it's faster.

What languages do you speak?

Spanish and English. Some team members speak basic French. For German, Italian, or other languages, we help by email with translation.

What's your general email?

[email protected] (general), [email protected] (partnerships), [email protected] (opportunities), [email protected] (jobs).

What's your email response time?

Monday to Saturday: within 4 hours during business hours. Sundays and holidays: the next business day. For urgent matters, use WhatsApp.

Can I reach you on social media?

Yes. Instagram @lovelyshop.regalos, Facebook lovelyshop.regalos (Playa + Tulum) and lovelygift.regalos (Cancún + Puerto Morelos). DMs monitored during business hours.

Do you have live chat on the website?

For now we focus on WhatsApp for the quality of service it allows (photo, voice, text, video). We're looking into adding web chat soon.

Do you handle urgent requests after hours?

Yes, via WhatsApp with an express service fee. For next-day deliveries, messages received up to 11 PM are processed first thing in the morning.